The Shire Hall is a multi-functional building used for community hires such as parties, wedding receptions and fund-raising events. It is also used as an arts centre with live music, theatre, comedy and cinema.

Howden Shire Hall Privacy Policy

Who we are

Howden Shire Hall is a registered charity no 224206. When you use Howden Shire Hall services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it and what we do with it.

We collect the following types of data:

Ticketing Data:

  • When you purchase tickets, gift vouchers or any other Howden Shire Hall service through our Box Office at 11 – 13 Market Place, Howden DN14 7BJ,over the phone or via our ticketing partner, Spark.
  • Where patrons have opted to provide their details for emails, data will be shared with our third party email newsletter partner, Spark, but solely for this purpose.

Transactional (payment) Data

  • When you buy tickets online, data is shared between Spark and Worldpay in order to process the transaction
  • When tickets are purchased in person by credit or debit card, data is shared with Payzone in order to process the transaction
  • Spark act as a data processor on behalf of Howden Shire Hall.

Non-transactional/other Data

  • Where a potential customer, supplier or partner has contacted Howden Shire Hall directly by phone, email or in person but has not bought a ticket or service.

Spark, Worldpay and Howden Shire Hall have implemented appropriate measures to protect against accidental loss, destruction, damage, alteration or disclosure of data.

For more information, please see our 3rd parties’ privacy policies here:

Website Cookies

When someone visits our website (www.howdenshirehall.co.uk) we use a number of third party services to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, types of devices used, and length of time on pages.

  • Purpose /Essential Cookies
    These cookies are essential to provide you with services available through our Site and to enable you to use some of its features. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
  • Functionality Cookies These cookies allow our Site to remember choices you make when you use our Site, such as remembering your language preferences, remembering your login details and remembering the changes you make to other parts of our Site which you can customise. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our Site.
  • Analytics and Performance Cookies These cookies are used to collect information about traffic to our Site and how users use our Site. The information gathered via these cookies does not “directly” identify any individual visitor as information collected is aggregated and anonymous.

    We may use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how our Site works.
  • Social Media Cookies These cookies are used when you engage with our content on or through a social networking website such as Facebook or Twitter. The social network will record that you have done this.
  • Disabling cookies You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies may result in the disabling of certain functionality and features of our website.

Aggregated Data

We also collect, use and share “Aggregated Data” such as statistical or demographic data. Aggregated data is derived from your personal data, but once in aggregated form it is not considered personal data for the purposes of the GDPR as this data does not directly or indirectly reveal your identity.

Mailing Lists

When you sign up to our mailing list, either at the time of booking or separately through the sign up form on our website, we collect personal information. We use that information for a couple of reasons: to send you regular newsletters; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied with our service.

We also gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our marketing. You can unsubscribe by clicking the unsubscribe link at the bottom of any of our emails or by emailing gdpr@howdenshirehall.co.uk

Children’s Data

We take the security of children’s data particularly seriously, and only collect data which is essential for the health & safety of children when attending activities specifically organised by Howden Shire Hall and where no parent is present. This data is stored securely, only accessed by essential personnel, and only retained for a relevant period. Please note that for those hirers of the hall who host children’s classes, it is their responsibility to adhere to GDPR requirements.

Record retention periods

GDPR sets out the principle that personal data shall not be kept for longer than is necessary for the purpose or purposes for which it was obtained.

Howden Shire Hall has the following data retention periods in place:

Data setRetention period
Customer data (including regular users, sponsors, Friends of the Shire Hall etc.)Removed after 5 years of inactivity
Accident/incident forms3 years from the date of the last entry or if involving a minor, until that person reaches the age of 21.

Changes to Our Privacy Policy

We may review and update this policy. This version was last updated on 18/5/2018.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to gdpr@howdenshirehall.co.uk and we will respond to you within 30 days.
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